Refund and Returns Policy – Mumu Stationery Shop

Effective Date: December 3, 2024

At Mumu Stationery Shop, we are committed to providing high-quality stationery products and ensuring that our customers have a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a clear and fair refund and return policy. Please read the following policy carefully.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, in its original condition, and with all original packaging, including tags, labels, and accessories.
  • The item must be returned within 30 days from the date of purchase.
  • Proof of purchase (order number or receipt) must be provided.
  • Custom or personalized items cannot be returned unless defective or damaged during shipping.

2. How to Return an Item

If you are unsatisfied with your purchase and wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@mumustationeryshop.net or call us at (404) 626-9984 to initiate the return process.
  2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and further instructions on how to return your item.
  3. Shipping: Once you have received the Return Authorization Number, securely package the item and ship it to the address provided. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect item).

3. Return Shipping Costs

  • Customer Responsibility: Unless the product is defective or damaged, customers are responsible for the cost of return shipping.
  • Shipping Method: We recommend using a tracked shipping method to return items, as we cannot guarantee receipt of your returned item without tracking.
  • Non-Refundable Shipping Fees: Shipping charges incurred during the original purchase are non-refundable.

4. Refunds

  • Processing Time: Once we receive the returned item and confirm its condition, we will process your refund within 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
  • Partial Refunds: In some cases, if the returned item is not in its original condition, has been used, or is missing parts, a partial refund may be issued.

5. Damaged or Defective Items

If your item arrives damaged, defective, or not as described, please contact us immediately at info@mumustationeryshop.net or (404) 626-9984. We will:

  • Offer a full refund or replacement at no additional charge.
  • Provide instructions on how to return the damaged or defective item.
  • Cover the cost of return shipping in the case of defective or damaged products.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the replacement item.

7. Sale Items

  • Sale items are eligible for returns and refunds, provided they meet the return eligibility criteria.
  • However, final sale items (marked as such on our website) are not eligible for returns, refunds, or exchanges.

8. Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards
  • Custom or personalized items
  • Digital downloads

9. International Returns

For international returns, please contact us for specific instructions, as the process and shipping costs may differ. Customers are responsible for return shipping fees, duties, and taxes.

10. Customer Support

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us. Our customer service team is available to help ensure a smooth return process.

11. Limitation of Liability

Mumu Stationery Shop is not liable for any indirect, incidental, or consequential damages arising from the use of our products or the return process. Our liability is limited to the purchase price of the returned product.

By making a purchase from Mumu Stationery Shop, you agree to our Refund and Returns Policy. If you have any further questions or concerns, please contact our customer service team. We are here to help ensure your shopping experience is smooth and satisfying!